Data Deletion

This page explains how to request deletion of your data from Electrical Pilot, including any data connected via Facebook or Instagram integrations.

How to request deletion

Email admin@electricalpilot.co.uk from the address associated with your account, with your company name, and ask for your account and data to be deleted. We'll confirm once it's done.

How long it takes

• Your account closes when you confirm your closure request.
• For 30 days after that you can still ask us for an export of your data (customers, jobs, quotes and invoices, as CSV files).
• After those 30 days, we delete your data from the live service within a further 30 days.
• Copies in our backups are not deleted one by one - they drop out as those backups are overwritten on their normal cycle.
• Records we must keep by law are kept separately for the period the law requires.

This is the same process described in our Terms and Conditions and Privacy Policy.

What gets deleted

• Your login and company profile.
• Customers, jobs, quotes, invoices, certificates, job photos and notes, and calendar bookings.
• Connected integration credentials - including any Facebook Page or Instagram account you connected, and the access tokens used to post on your behalf. (Electrical Pilot does not use the WhatsApp Business Platform - WhatsApp messages are sent from your own WhatsApp app, so there's no connected WhatsApp account or token to delete.)
• Marketing content and posting history created through the app.

What we may keep

Where the law requires it - for example, invoice and payment records for UK tax purposes - we may need to retain certain financial records for the legally required period even after your account is deleted. These are kept separately and limited to what we're legally obliged to keep - not the wider account or messaging data described above.

Contact

Questions about this process? Email admin@electricalpilot.co.uk. See also our Privacy Policy.